Go like Silk
Kindess Communication
Communication is about people, not words. We are all human. We want to be understood and to understand others. It’s not the words we use that matter. It’s what we mean. In Kindness Communication, we trust ourselves and also each other.
Communication is an intra-active relation. We all have our own needs, goals and insecurities. We never communicate in isolation. We always relate to other people; they affect who we are and what we do. Kindness Communication means that we respect the complexity of this relation. It’s not a question of who wins or who gives in. It’s about allowing ourselves and others to express what is important to us.
Communication is always new and unique. We need to work out what is going on and to connect with it. When we communicate with kindness, we also connect with ourselves. What are our communication goals? How are others perceiving us? How do we see them? How are we feeling? How could I make things easier – for me or for the others? The dynamics are always changing.
Communication rarely goes according to plan. Thoughts and feelings arise that we don’t expect. When we communicate with kindness, we let go of what we thought would happen and adapt to the realities of the moment. We all have our own communicative style that is both effective and unique.
Communication always has its ups and downs. Perpetual harmony is neither possible nor productive. Misunderstanding and irritation are part of the process. They create movement and flow. When we communicate with kindness, we are not afraid of them. We allow them space and ride the waves.
Communication works best when we are ourselves. Knowing what we think and feel enables us to find our own words and our own way of saying them. The way we live is the way we communicate. When we communicate with kindness, it’s not about getting it right or wrong. It’s about showing the courage to express who we are. No one else can say what you want to say.
Kindness Communication means
we care about people, not about words.
Rapport management for Kindness Communication
Communication takes places between different people with their own specific goals, needs and sensibilities. Often, the linguistic and communicative strategies used to achieve these goals and to meet both pragmatic and emotional needs remain unconscious. The relation between communication partners often evolves in an ad-hoc manner, which prevents the dynamics between them from developing its potential and reaching a pragmatically and emotionally satisfactory outcome. There has long been consensus that the relational dynamics of any communication process determines the acceptance, assimilation and processing of the information offered. Rapport refers to the relationship building that takes place between people who communicate with one another.
We use rapport management as a conceptual and methodological tool for implementing Kindness Communication as an essential dimension of communicating with authenticity and respect. Awareness of the significance of relationship building (rapport) enables participants to develop a flexible repertoire of rapport-management skills and to conduct communication in a way that meets their own requirements as well as the exigencies of the given situation.
Workshops & sessions
Kindness Communication forms the basis of all our workshops and sessions, such as Speak like Silk, Read like Silk, Write like Silk and Know like Silk.
We would be happy to create workshops or sessions specifically to meet the requirements of your company or organisation. Please get in touch.
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To be fluent means to flow.
Go like Silk